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Collections Specialist in Elgin, IL at Heritage-Crystal Clean, LLC.

Date Posted: 1/31/2018

Job Snapshot

Job Description


Heritage - Crystal Clean LLC, a leader in the environmental services industry, is looking for a self-motivated team player to join our rapidly growing organization.

Key Responsibilities

. Handle Collection calls and/or correspondence in a fast paced goal oriented Collection
. Accountable for reducing delinquency on assigned accounts.
. Responsible for monitoring and maintaining assigned accounts.
. Provide customer service regarding collection issues
. Communicate and follow up effectively with both customers and branch personnel on a
timely basis.
. Establish and maintain an effective and cooperative working relationship with branch
personnel and co-workers.
. Perform other duties as assigned.

Key Functions

. Handle a high volume of outgoing calls to assigned delinquent customers.
. Handle incoming phone calls, regardless of assigned branches, effectively resolving
customer and branch questions.
. Reconcile customer disputes as they pertain to payment of outstanding balances that
are due.
. Effectively communicate with customers and co-workers both verbally and written.
. Meet departmental and company goals.
. Adhere to all Corporate and departmental policies and procedures.

. Medical and Dental
. 401K
. Competitive salary
. Paid time off
. Short-term disability
. Life and accident insurance
. Advancement opportunities
. Employee Stock Purchase Plan

Job Requirements

Required Skills

. 1-3 years Collections and/or Customer Service experience preferred
. Knowledge of Billing, Collections and Accounts Receivable procedures.
. Detail oriented and well organized.
. Excellent written and verbal communication abilities.
. Ability to prioritize and manage multiple responsibilities.
. Computer literate with excellent knowledge of navigating various computer functions
as well as utilizing Windows keyboard commands.
. Working knowledge of Excel, Outlook, and Word.

Job Requirements

. High School diploma or equivalent.
. All applicants must pass the company paid substance abuse screening.

For consideration, please attach a cover letter with salary requirements.

Heritage Crystal Clean LLC is an Equal Opportunity Employer. We strongly encourage women, minorities, individuals with disabilities and veterans to apply.