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Receptionist (Switchboard) in Elgin, IL at Heritage-Crystal Clean, LLC.

Date Posted: 7/5/2018

Job Snapshot

Job Description

Heritage-Crystal Clean (HCC) is a publicly traded company that continues to be a leader in the environmental services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. HCC offers competitive compensation, excellent benefits, and opportunities for advancement.

Purpose: The Receptionist and Switchboard Operator will be responsible for greeting customers, providing front line receptionist support, and answering/routing Company phone calls in a timely and professional manner.

Specific duties:

  • Welcome visitors by greeting them, in person or on the telephone; answering or referring inquires
  • Maintains and answers the switchboard and phone in a professional manner
  • Accurate routing and distribution of incoming phone calls
  • Maintains incoming/outgoing mail and packages, and ensures shipment with delivery personnel
  • Provides exceptional customer service by building relationships and providing informed, prompt, professional, accurate service and support.
  • Uses Company knowledge to answer general inquiries
  • General office duties 
  • Other duties assigned

Job Requirements

Position Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Core Competencies and Specific Skills:

  • Team player who is friendly, personable and enthusiastic
  • Ability to prioritize and meet deadlines
  • Strong communication skills
  • Reliable and enthusiastic
  • Ability to handle a high volume of incoming calls
  • Good number aptitude
  • Above average computer skills
  • Accuracy and attention to detail
  • Data Entry/Alpha Numeric: 6,000+
  • Crystal Clean Management System (CCMS) knowledge preferred
  • Working knowledge of Outlook

Work Experience:

  • A minimum of 1 or more years of business or customer service experience
  • Experience with handling high call volumes 

Education, Certificates, Licenses, or Designations:

  • High School diploma or equivalent

Work Environment: While performing essential duties of this position an individual regularly works indoors, and may be required to sit for long periods. Individual will be required to regularly talk, hear, see and often reach with hands, stand, walk, use a computer keyboard, mouse, telephone, and other office equipment. Noise level of the environment is generally quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Heritage Crystal Clean LLC is an Equal Opportunity Employer. We strongly encourage women, minorities, individuals with disabilities and veterans to apply. 

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