This site uses cookies. To find out more, see our Cookies Policy

IT Support Specialist in Elgin, IL at Heritage-Crystal Clean, LLC.

Date Posted: 9/30/2018

Job Snapshot

Job Description

Purpose:
Support end users and assist to provide IT infrastructure maintenance. The systems include but not limited to mobile devices, telecom, cloud services, workstations, printers, Server, Storage, LAN/WAN/SAN and off-site data centers.
 
Essential Duties:
• Support organization’s servers, desktop and mobile equipment
• Assist maintaining LAN/WAN and computer system security and auditing requirements
• Perform needed upgrades and repairs to network/server/storage and ensure that systems are operating correctly
• Evaluate and optimize network or system performance
• Identify, research, resolve software and hardware issues
• Create and maintain user accounts, monitor system status and security 
• Document and report user issues and resolution activities
• Train users in the proper use of hardware and software
• Assist to support email and data storage networks work properly as well as telecommunication networks
• Effectively communicate and work with every level of employee from general end users to high level managers and principals as well as customers, vendors.
• Other tasks as identified by the management

Job Requirements

Position Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
Work Experience
• 2+ years technical support experience.
• Work well in a demanding, changing environment, willing to be on call for after-hours support, willing to travel up to 30% of the time
 
Education, Certificates, Licenses, or Designations
• Associate’s degree
 
Specific Skills
• Telephone and hands-on technical troubleshooting skills are essential.
• Professional written & oral communication skills
• Windows7/10 operating system, Office2013/2018 (Outlook, Word, Excel, PowerPoint)
• Microsoft Windows Server 2003/2008/2012/2016, Exchange 2010, Office365, Terminal Server/IIS/SharePoint
• Active Directory, Group Policy, file system permission
• Networking with router/switch, T1/DSL, Firewall/VPN, TCP/IP, DNS, DHCP, SMTP, FTP
• Experience with VOIP phone, Apple iOS
• Knowledge of VMware, Hyper-V, ESXi and EMC SAN, UCS server virtual environments
• Backup and Recovery experience
• Must be able to quickly learn new software and retain new information
• Ability to disconnect, lift and move PC's and Monitors (50 lbs)
• Computer, Network, and Software certifications a plus
 
Heritage Crystal Clean LLC is an Equal Opportunity Employer. We strongly encourage women, minorities, individuals with disabilities and veterans to apply.