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IT Support Specialist in Elgin, IL at Heritage-Crystal Clean, LLC.

Date Posted: 11/30/2018

Job Snapshot

Job Description

Support end users and assist to provide IT infrastructure maintenance. The systems include but not limited to mobile devices, telecom, cloud services, workstations, printers, Server, Storage, LAN/WAN/SAN and off-site data centers.
Essential Duties:
• Support organization’s servers, desktop and mobile equipment
• Assist maintaining LAN/WAN and computer system security and auditing requirements
• Perform needed upgrades and repairs to network/server/storage and ensure that systems are operating correctly
• Evaluate and optimize network or system performance
• Identify, research, resolve software and hardware issues
• Create and maintain user accounts, monitor system status and security 
• Document and report user issues and resolution activities
• Train users in the proper use of hardware and software
• Assist to support email and data storage networks work properly as well as telecommunication networks
• Effectively communicate and work with every level of employee from general end users to high level managers and principals as well as customers, vendors.
• Other tasks as identified by the management

Job Requirements

Position Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Experience
• 2+ years technical support experience.
• Work well in a demanding, changing environment, willing to be on call for after-hours support, willing to travel up to 30% of the time
Education, Certificates, Licenses, or Designations
• Associate’s degree
Specific Skills
• Telephone and hands-on technical troubleshooting skills are essential.
• Professional written & oral communication skills
• Windows7/10 operating system, Office2013/2018 (Outlook, Word, Excel, PowerPoint)
• Microsoft Windows Server 2003/2008/2012/2016, Exchange 2010, Office365, Terminal Server/IIS/SharePoint
• Active Directory, Group Policy, file system permission
• Networking with router/switch, T1/DSL, Firewall/VPN, TCP/IP, DNS, DHCP, SMTP, FTP
• Experience with VOIP phone, Apple iOS
• Knowledge of VMware, Hyper-V, ESXi and EMC SAN, UCS server virtual environments
• Backup and Recovery experience
• Must be able to quickly learn new software and retain new information
• Ability to disconnect, lift and move PC's and Monitors (50 lbs)
• Computer, Network, and Software certifications a plus
Heritage Crystal Clean LLC is an Equal Opportunity Employer. We strongly encourage women, minorities, individuals with disabilities and veterans to apply.